Refund policy

Return & Refund Policy

Last Updated: July 22, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns within 7 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.

  • All original packaging, tags, and accessories are included.

  • You provide proof of purchase (order number or receipt).

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned:

  • Items showing signs of use, damage, or alteration.

  • Products without original packaging or accessories.

  • Gift cards and promotional items.

  • Clearance or final sale items (unless defective).

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product and packaging

We will review your request and arrange a replacement or refund if approved.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Shipping charges are generally non-refundable, unless the return is due to our error or a defective product.

5. Exchanges

We offer exchanges for defective or damaged items, subject to stock availability. If the requested item is unavailable, we will issue a refund or offer an alternative product.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method.

  2. Contact your payment provider or bank, as processing times may vary.

  3. If you still have not received your refund after several business days, contact our support team.

9. Contact Us

For any questions regarding returns or refunds, please contact our customer support team with your order number.

Email:ezyntra48@gmail.com

Monday to Saturday : 9:00 AM – 9:00PM

We are committed to providing a smooth shopping experience and will do our best to resolve any issues promptly.