Shipping Policy

Last Updated: July 22, 2026

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy before placing your order.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation or order verification.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During sales, promotions, or peak seasons, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

• Standard Delivery: 3–7 business days.

• Remote Areas: 5–10 business days.

Delivery times are estimates and may vary depending on your location and courier availability.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on selected products or orders above a specified amount. Promotional shipping offers may change without prior notice.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS (where available) containing your tracking information.

Please allow up to 24 hours for tracking details to become active.

5. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions

• Public holidays

• Courier service disruptions

• High order volumes

• Customs or regulatory inspections (for international shipments)

• Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned. Additional shipping charges may apply for re-delivery.

7. Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us within 48 hours of the expected delivery date or receipt of the package.

Please include:

• Your order number

• Photos of the damaged item and packaging (if applicable)

• A description of the issue

We will investigate the matter and work toward an appropriate resolution.

8. International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country's customs authorities.

9. Cash on Delivery (COD)

Where Cash on Delivery is available:

• Payment must be made in full at the time of delivery.

• Please ensure someone is available to receive the order.

• Repeated refusal to accept COD orders may result in restrictions on future purchases.

10. Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Email: ezyntra48@gmail.com

Business Hours: Monday – Saturday, 9:00 AM – 9:00 PM

We are committed to providing a smooth and reliable shipping experience and will do our best to assist you with any delivery-related concerns.